CUSTOMER PRIVACY POLICY

Miller Industrial Limited respects your privacy and are committed to managing and safeguarding the information you provide to us. 

What is a privacy policy?

This Customer Privacy Policy is about is about how we use personal information relating to our Customers and also the people who we engage with in the communities that we work within. You are our Customer if you have asked us to provide services to you, or if you are a tenant, occupier or leaseholder of a property owned by a local authority, housing association, landlord, freeholder or management company to which we provide services. This includes requests for a quotation for work.

If personal information has been provided to us by the property owner or collected from you by us on their behalf we usually act as Data Processor and may be instructed to process your personal information in accordance with their instructions and their own privacy policy, which they will be able to direct you to.

If we are providing services to you direct, and not on behalf of a property owner, then we are the “data controller”. This means that we are responsible for deciding how we hold and use personal information.

The information we hold about customers

We only hold enough information about our customers to enable us to carry out services for them. This includes name, address and contact details of our customers together with information about the property or the work required, together with any additional information that we need to know about which can include special needs of Customers to ensure that their needs are met and to support the safeguarding of our customers and our employees and contractors.

How is information collected?

Information is collected from the following sources:

• When you contact us by telephone or in writing.
• From a property owner, landlord or local authority to whom we provide services to.
• When we speak to you to arrange an appointment or to progress the services that we are providing to you.
• When you submit information to us via our website or by e-mailing us.

How we will use information about our customers

We may use the information that we have about you to:

• Provide and plan the services that you or the owner of your property has asked us to provide.
• Help provide and improve our services
• Report our performance to the owner of the property.
• To handle any complaints that you may have about our service.
• Train our staff.
• Get in touch with you about services that we have been asked to provide, that could be by email, phone, text, multimedia message or another form of electronic communication – for example, we may send you notification of an appointment by text or phone to confirm an appointment.
• Ask for your feedback about the services that we have provided to you.
• To report any safeguarding issues to the relevant authorities.
• Manage you customer account including management of debts due.

If you give us information on behalf of someone else, such as someone in your building, you are confirming that you have given them the information policy, and that they have agreed to you giving us the information.  

We may monitor and record any communications we have with you, like phone conversations and emails to ensure we are maintaining good levels of customer service.

Using photographic and digital images, film or video footage

In circumstances where we may capture and hold images about you, such images will be held for one of the following purpose:

• For security, we have CCTV cameras at our site in Brierley Hill, which serve to protect our property and help ensure the safety of our staff.
• Images of properties we have been asked to work on (or quote) may be captured to enable our staff to record the condition and physical properties of the building.

We will take all reasonable measures to ensure the data is used solely for the purposes for which they are intended. If you become aware the data is being used inappropriately, you should inform us immediately.

 Data Sharing

It may be necessary for us to provide information about you to the owner of your property, or to regulatory authorities if we are required to do so by law. We will do this:

• To provide you with the services that you or the property owner has asked us, which might include giving information to Building Occupants
• In connection with our agreement with the owner of your property.
• In connection with an agreement with you.
• To relevant public authorities or utility companies
• To help find and prevent debt fraud or loss.
• For legal or regulatory purposes.
• For any associated legal action.  

Sometimes we sub-contract our services to others, and it may be necessary to pass your details to our sub-contractor or suppliers for this purpose and they are required to take appropriate security measures to protect your personal information in line with our policies.

We never share your personal information with third parties for marketing purposes.

Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

Data Retention

Where we are the data controller, we aim to securely delete information in a timely manner but exceptionally, contract information may be retained for up to 12 years for legal reasons. In other cases, retention periods are advised by the Data Controller and this would generally be linked to the end of a contract or guarantee period.

You also have the right to object where we are processing your personal information for direct marketing purposes.

• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Data Protection Officer in writing, whose details are provided below.

Right to withdraw consent

If you have provided consent to us processing your personal information you have the right to withdraw your consent for processing for that purpose at any time.

Data Protection Officer

If you have any questions about this customer Privacy Policy Notice or how we handle your personal information, please contact the Data Protection Officer whose details are as follow:

Data Protection Officer

Miller Industrial Cladding Limited

Miller House

Premier Estate

Leys Road

Brierley Hill

West Midlands

DY5 3UP